1. Data Controller
LuxPark S.à r.l., a company registered in Luxembourg, is the data controller for your personal data. Our registered office is located at 1, Boulevard de la Foire, L-1528 Luxembourg. For privacy inquiries, contact us at privacy@luxpark.lu.
2. Data We Collect
- •Account Data: Name, email, phone, company details
- •Booking Data: Parking reservations, vehicle info, timestamps
- •Payment Data: Processed by Stripe; we do not store card details
- •Technical Data: IP address, browser type, device info, locale preference
3. Legal Basis for Processing
- •Contract Performance: Processing necessary to provide parking services
- •Legitimate Interest: Fraud prevention, service improvement, security
- •Consent: Marketing communications (opt-in)
- •Legal Obligation: Tax and regulatory compliance
4. Data Processors
We use the following third-party processors:
- •Clerk: Authentication and user management (EU data residency)
- •Convex: Database and backend services (EU data residency)
- •Stripe: Payment processing (PCI-DSS compliant)
5. Data Retention
- •Booking Data: Retained for 90 days after completion for dispute resolution
- •Account Data: Retained until account deletion
- •Tax Records: Retained for 7 years per Luxembourg law
6. Your Rights
Under GDPR and Luxembourg law, you have the right to:
- •Access: Request a copy of your personal data
- •Rectification: Correct inaccurate data
- •Erasure: Request deletion of your data
- •Portability: Receive data in a structured format
- •Restriction: Limit processing of your data
- •Objection: Opt-out of marketing communications
7. Data Transfers
All personal data is processed and stored within the European Union. We do not use automatic number plate recognition (ANPR) or biometric data. Data transfers outside the EU are prohibited.
8. Supervisory Authority
If you have concerns about our privacy practices, you may lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD), the Luxembourg data protection authority, at www.cnpd.lu.
9. Contact Us
For privacy requests or questions, contact us at privacy@luxpark.lu or write to our registered office at 1, Boulevard de la Foire, L-1528 Luxembourg.